How long do I have to make a complaint?
Complaints will only be considered if they are received within three months of the time when you were first aware of the situation. We do not handle complaints that date back further than this.
If you remain dissatisfied following a reply to your complaint and you wish to escalate your complaint to the next level, this should be done within 15 working days of the date of our reply. We will not consider complaints outside this timescale.
What happens if I have a complaint about RSPCA's recruitment procedure?
Complaints from members of the public regarding our recruitment process will be reviewed by our recruitment team and responded to in line with the complaints procedure.