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National privacy notice

How to contact us

Please contact us if you have any questions about our Privacy Policy or any information we hold about you.

Requesting more information about this notice

If you have any questions about our Privacy Notice you can:

How to make a complaint

Please tell us if you are not happy with how we have handled your personal information. For more information about our complaint process, please see how to make a complaint.

You are also entitled to make a complaint to the Fundraising Regulator and the Information Commissioner's Office.

How to find out what information we have about you

You can request access to the personal data we hold about you. You also have a right to request a copy of that information and we will provide you with a copy unless legal exceptions apply.

You can learn more about your rights and how to exercise your right of access.

How to change your marketing preferences

You can change any of your marketing preferences or opt-out at any time by:

  • Unsubscribing from marketing emails by clicking the "unsubscribe" link at the end of our marketing emails.
  • Contacting us through our RSPCA Customer Engagement by:
    • calling them on 0300 123 0346 (Monday to Friday, 9pm to 5pm)
    • emailing them at supportercare@rspca.org.uk
    • writing to RSPCA Customer Engagement, Parkside, Chart Way, Horsham, West Sussex, RH12 1GY.
  • Using My RSPCA - Login or register to manage your details and contact preferences.
  • Entering your details on the Fundraising Preference Service website and choosing "Royal Society for the Prevention of Cruelty to Animals" by entering charity number 219099. You can read more about the FPS on its website but in short, this service is run by the Fundraising Regulator and enables you to stop email, telephone, postal communications and/or text message from a selected charity or charities. Once you have requested the FPS, we will ensure that your new preferences take effect within 28 days.

How long will it take for these changes to be effective?

It may take up to 28 days of receipt of a request to discontinue sending marketing information because some of our appeals are done a few weeks in advance of mailing.

Will I receive communications from you?

If you have indicated that you do not want to be contacted by the RSPCA for marketing purposes, we will maintain your details on a 'suppression' list to help ensure that we do not continue to contact you for marketing purposes, and we, therefore, comply with your request and you do not receive unwanted materials in the future.

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